Our policy regarding refunds and returns is as follows.
For the refund and return window lasts for 7 days. If these time frames have passed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.
To qualify for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging. In order to process your return, we will require a receipt or proof of purchase.
Please refrain from sending your purchase back to the manufacturer.
There are instances where only partial refunds are granted, such as when an item is not in its original condition, is damaged, or is missing parts for reasons unrelated to our error. Additionally, any item returned beyond 7 days after delivery may also be eligible for only a partial refund.
Refunds will be processed after we receive and inspect your return. An email will be sent to notify you of the receipt of your returned item, along with the approval or rejection of your refund. If approved, your refund will be automatically applied to your credit card or original method of payment within 14 days.
If you have not yet received your refund, we recommend checking your bank account and contacting your credit card company, as there may be a delay in the refund posting. You can also contact your bank, as refunds may require some processing time. If you have followed these steps and still have not received your refund, please reach out to us.
For exchanges, we only replace items that are defective or damaged. If you need to exchange your item for the same one, please contact us via email at [email protected] or call us at 0719 80 32 43. You can then send your item to our address at Zollar Mall, 1st Floor, Rm19, Next to Khoja Roundabout, Nairobi.
When returning a product, please ship it to the same address: Zollar Mall, 1st Floor, Rm19, Next to Khoja Roundabout, Nairobi.
You will be responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
For more assistance, feel free to contact us via email at [email protected] or call us at 0719 80 32 43 for any inquiries regarding refunds and returns.
